RETURNS & EXCHANGES

At Hue Pret, we maintain strict quality control measures to ensure that every product meets our high standards. Each item undergoes multiple checks during production and packaging.

However, if you receive a defective product, we have a structured process in place for addressing such issues.

1. STRICT NO EXCHANGE & NO REFUND POLICY

We do not offer exchanges, refunds, or returns unless the item has a manufacturing defect or arrives damaged.

• Any claim for a defective or damaged or missed item must be reported within 48 hours of delivery via email at huepk.orders@gmail.com or call +92 336-1123617
• Complaints received after 48 hours will not be entertained.
• Orders once placed cannot be canceled or modified.

2. CONDITION FOR DEFECTIVE PRODUCT RETURNS

Defective product claims will be rejected in the following cases:

• The defect is reported after 48 hours of delivery.
• The item has been used, washed, altered, or damaged after delivery.
• The defect is minor and does not affect functionality (e.g., color variations due to screen resolution).
• The product is a customized or made-to-order item (final sale).
• The product was purchased at a discounted price (sale items are final sale).
• The product has already been worn.

Hue Pret reserves the right to reject claims that do not meet these conditions.

3. ORDER CANCELLATION POLICY

Customers can request order cancellations within 12 hours of placing the order.

• Made-to-order and customized products cannot be canceled.
• Orders that have already been processed, dispatched, or shipped cannot be canceled.

To request a cancellation, customers must contact us at:

• WhatsApp: +92 336 1123617
• Email: huepret.orders@gmail.com

Customers must provide their order number and reason for cancellation in the request.

4. REFUND POLICY FOR CANCELED ORDERS

• If a cancellation request is approved within 12 hours, store credit or the same value will be issued.
• Store credit is valid for 30 days only and can be used for future purchases.
• No refunds will be issued under any circumstances.
• Cancellation requests made after 12 hours will not be accommodated.

5. NON-CANCELLABLE ITEMS

• Made-to-order or customized items
• Sale or discounted items
• Orders that have already been processed, dispatched, or shipped

6. DOMESTIC/INTERNATIONAL ORDERS EXCHANGE POLICY

• Size exchanges are only accepted within 48 hours of receiving the order.
• Customers must bear all shipping costs for exchanges unless the mistake was on our end.
• Any disputed chargebacks without a valid reason will result in legal action.
• No exchanges or returns are allowed on international orders, unless the mistake was on our end.
• Once an international order is placed, it cannot be canceled or modified for any reason.
• Customers who repeatedly cancel orders without a valid reason may be permanently blacklisted from future purchases.
• Any claim for a defective or damaged item must be reported within 48 hours of delivery via email at huepk.orders@gmail.com or call +92 336-1123617. We will not be able to entertain any claims made after this timeframe.
• Unauthorized chargebacks or disputes without a legitimate claim will result in legal action, and the customer may be restricted from placing future orders.

7. COLOR & DESIGN VARIATIONS

• Due to lighting, photography, and screen settings, the color or texture of the final product may slightly differ from what is seen on screen.
• No exchanges or refunds will be issued for color variations.

8. CHARGEBACK & DISPUTE POLICY

• Any unauthorized chargeback or dispute raised without a valid reason will result in the permanent blocking of the customer from future purchases.
• We reserve the right to take legal action if a false claim or chargeback is made.
• We will not entertain any claims made after 48hrs of receiving the product.

9. GENERAL TERMS & CONDITIONS

• Hue Pret holds full discretion over approving or rejecting returns, exchanges, and cancellations.
• Any return shipping costs and customs duties are the customer’s responsibility.
• Hue Pret is not responsible for lost, misplaced, or delayed shipments due to third-party courier services.

10. POLICY UPDATES

Hue Pret reserves the right to update or modify this policy at any time. Customers are advised to review the policy periodically for any changes.

IMPORTANT NOTES

• Customized & made-to-order items are non-exchangeable and non-refundable.
• Sale items, discounted items, and promotional offers are final sale—no exchanges or refunds.
• Orders cannot be modified or canceled once placed.